Returns (refunded, exchanged or cancelled)
If on receiving your order you are not delighted with your purchase, you may return it to Cube Active within 7 working days of delivery and may qualify for a refund or exchange. If a shipping fee was charged for the item, at the time of purchase, the cost of the delivery will not be refunded. You can opt to receive a refund, or have the product exchanged. To make arrangements to have the item returned, please contact returns
Please take note of the below points for items that are to be returned:
An exchange must be formally submitted within 7 working days of delivery
If an exchange is not submitted within 7 working days your return will not be valid
All garments must be in their original packaging with the tags still attached, the garments must be unworn (except for trying on), undamaged, and in sale condition.
No exchanges/returns are allowed for items on SALE unless otherwise stated
Refunds will only be processed once we have received and inspected the returned product and confirm that the product does not fall within the non returnable list below.
Items which cannot be returned (non returnable list)
The following items and products supplied by us are non-returnable:
Products which have been abused, neglected or misused.
Any other product which you have altered, disassembled.
Products that have used contrary to our or the manufacturer’s instructions for the Product
Products which you have attached, joined or combined with other goods.
Products used, washed or deteriorated through normal wear and tear
Cube Active does its best to ensure that the products are of a high quality. All products supplied in South Africa can be exchanged or refunded if they are defective.
Examples of defective items are but not limited to:
Marks, stains, and blemishes (caused during manufacturing or packaging process)
Missing or broken hardware (clips, fasteners, rings, etc.).
Incorrect indicated size
You can opt to receive a refund, or have the product exchanged. We urge you to contact returns firstname.lastname@example.org and we will advise you accordingly.
Please note that refunds or exchanges will only be processed once we have received and inspected the returned product and confirmed that the product is in fact defective and does not fall within the non returnable list above. If the product is defective, we will replace or refund the product at our expense.
Please note if the above terms and conditions are not met, the exchange or refund will not be valid